Why Senior Management Need to Change Their Behaviour to Transform the Customer Experience

Mikes  recent article published by discusses his views on why senior managers need to change their own behaviour if they want to improve the customer experience delivered by the entire organisation. “My conversations with business leaders suggest that the challenge of delivering a customer experience (CX) that’s distinctive, consistent and proven to create commercial […]


How to Convert Employee Training Into a Better Delivery of Customer Experience

Whether it’s a customer experience, marketing or data & analytics conference, we always seem to end up talking about how to manage change in our organisation; how to encourage and inspire people to change the way they behave to deliver a better experience that drives sales revenue.     The type of change varies enormously, for example […]


Contact us for more information >>