Mike’s Blog

Hi In my spare time I play the drums.  A few weeks ago I was grappling with a really tricky piece – all four limbs flailing around, playing apparently disconnected rhythms. Yet when brought together those distinct rhythms create a fantastic overall effect with each arm and leg playing a vital role and complimenting the […]


Customer Experience Management

This article was written for The Marketing Transformation Leadership Forum on Customer Experience Management “Getting the Board on board”.  Practical suggestions for securing top level support for investment in building marketing capability and overall organisational fitness. Among the lessons learned in 20 years running marketing departments and leading change in a diverse range of businesses […]


Bottom-Up Leadership

This article was written as a ‘Tips from the Top’ article for The Marketer magazine in 2010.  The overall article discussed the idea of Bottom-Up Leadership. “A leader is best when people barely know he exists.  When his work is done, his aim fulfilled, they will say:  we did it ourselves.”  Lao Tzu To me, […]


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