Blog

ABCG Customer Experience Webinar no.1: How to address the complex challenges associated with transforming Customer Experience

We are very excited to announce the  first in a series of ABCG webinars on May 19th 2017 at 10am. Mike Ashton, Managing Director will be considering the complex challenges associated with transforming customer experience  to create a competitive advantage, along with some practical and proven solutions that you might find useful in your own […]

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6 Ways to Empower Employees to become Customer Experience Champions

Many companies I work with are in some kind of transition. They’ve trying to change how they work to deliver a better customer experience. Some find this very challenging, and with good reason. Managers are generally well equipped to handle the status quo and carve out incremental improvement to things like commercial strategy or operational […]

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5 Key Steps to Achieving Cross-Company Customer Centricity

Corporate speak and clichés – don’t you just love ‘em? Among the most commonly used and abused is “customer centricity”. Now don’t get me wrong, the idea of customer centricity is spot on. It’s just that the more I hear about it the less I see it in action in the way businesses treat customers. […]

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Increase Top-to-Bottom Customer Experience Collaboration – 5 key statements

Customer experience should be front of mind for all teams within an organisation, but how do you ensure collaboration across all levels of the business? Customers connect with their selected brands in a mind-boggling variety of ways. They want fast, flexible and responsive service across all touch points, in real-time and right now. The challenge for […]

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