Andy has 20+ years’ experience in sales, marketing & customer service having enjoyed working for many high growth businesses
Andy has a passion for making businesses thrive in the B2B sector. During his early career he joined Energis, a telecommunications start-up that grew rapidly, eventually reaching the giddy heights of the FTSE 100. Andy’s part in this journey was to develop high performance sales & marketing teams that came to dominate their target sectors.
More recently he served as Managing Director of a UK travel company, successfully turning the business around and delivering rapid growth in profitability that eventually led to the attraction of private equity investors. During this period the company won numerous industry awards for customer service and experience.
He believes that employee engagement in delivering a total customer experience is the key to success. The days of top-down direction management direction are long gone. Successful businesses have a culture of customer excellence that pervades the whole organisation – management’s role is to create the opportunity for this culture to develop.