Blog

ABCG Customer Experience Webinar no.1: How to address the complex challenges associated with transforming Customer Experience

We are very excited to announce the  first in a series of ABCG webinars on May 19th 2017 at 10am. Mike Ashton, Managing Director will be considering the complex challenges associated with transforming customer experience  to create a competitive advantage, along with some practical and proven solutions that you might find useful in your own […]

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6 Ways to Empower Employees to become Customer Experience Champions

Many companies I work with are in some kind of transition. They’ve trying to change how they work to deliver a better customer experience. Some find this very challenging, and with good reason. Managers are generally well equipped to handle the status quo and carve out incremental improvement to things like commercial strategy or operational […]

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Universal challenges for customer experience

What a great week in Malaysia – running a 3 day customer experience (CX) masterclass for senior execs from the financial services sector from all over Asia.  Thanks to Quest for promoting the event. A couple of weeks ago it was dateline London for a similar programme for corporate leaders from the UK’s flourishing serviced […]

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Increase Top-to-Bottom Customer Experience Collaboration – 5 key statements

Customer experience should be front of mind for all teams within an organisation, but how do you ensure collaboration across all levels of the business? Customers connect with their selected brands in a mind-boggling variety of ways. They want fast, flexible and responsive service across all touch points, in real-time and right now. The challenge for […]

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