” I’m delighted to be working with IQPC once again and chairing their forthcoming Customer Experience for Retail conference in London on July 7 & 8.
This will by the 4th IQPC Exchange I’ve chaired this year with earlier conferences covering Customer Insight in January, and Customer Experience for the Financial Services sector in February and Telecoms in April. The focus on developing customer experience as source of competitive advantage has never been stronger.
Key topics of discussion continue to be how demonstrate the commercial value of CX investment, how to develop a more collaborative way of working that transcends functional silos, how to engage and inspire an organisation to change and how to make sure that investment in training produces improved performance. Complex challenges that ABCG has been working with clients to address for the last 6 years.”
Mike Ashton, Managing Director, ABCG.
If you’d like to learn more about our work at ABCG do please give Mike call on 07974 229020.