With an approval rating of over 90%, feedback from September’s CIM Masterclass Course ‘Transform Your Customer Experience’ has been very strong. The course, run by ABCG Managing Director Mike Ashton, concentrates on providing pragmatic and expert advice on how to lead change and transform customer experience in service organisations.
Feedback from recent delegates included comments such as:
“Very relevent, practical, useful to take back to the business and implement.”
“Very good tools to kick off Customer Experience Transformation Project.”
“Mike was a very engaging presenter.”
The course runs at various dates through the year. Further details can be found at the CIM website: http://www.cim.co.uk/training/CourseDetails.aspx?course=0422