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6 Ways to Empower Employees to become Customer Experience Champions

Many companies I work with are in some kind of transition. They’ve trying to change how they work to deliver a better customer experience. Some find this very challenging, and with good reason. Managers are generally well equipped to handle the status quo and carve out incremental improvement to things like commercial strategy or operational […]

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Universal challenges for customer experience

What a great week in Malaysia – running a 3 day customer experience (CX) masterclass for senior execs from the financial services sector from all over Asia.  Thanks to Quest for promoting the event. A couple of weeks ago it was dateline London for a similar programme for corporate leaders from the UK’s flourishing serviced […]

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