Blog

Wanting to offer an excellent customer experience? First you must offer an excellent employee experience…

September 18, 2015

If you haven’t got your hands on KPMG Nunwood’s latest analysis of customer experience in 2015 then you need to. You can find it here http://www.nunwood.com/customer-experience-excellence-centre/resources/national-ceec-analysis/ There is real insight into companies that are using Customer Experience as a strategy to drive revenues, profits, loyalty and recommendations. The top 100, as measured by Nunwood, achieved […]

Carl Davies joins ABCG as Business Development Director working on our exciting new CX programmes

July 2, 2015

We’re delighted to welcome Carl Davies to the ABCG team as a director, with specific responsibility for business development and client liaison. Carl brings a wealth of board level experience from Procter & Gamble and as Managing Director of Meridian Consulting. Carl will lead the introduction of ABCG’s new suite of Customer Experience training programmes […]

Mike Ashton Chairs the 2015 IQPC Exchange Events looking at Customer Experience across a range of industry sectors

July 2, 2015

” I’m delighted to be working with IQPC once again and chairing their forthcoming Customer Experience for Retail conference in London on July 7 & 8. This will by the 4th IQPC Exchange I’ve chaired this year with earlier conferences covering Customer Insight in January, and Customer Experience for the Financial Services sector in February […]

From brand strategy to customer experience:the challenge for marketing leaders.

December 15, 2011

I recently had the pleasure of speaking to a meeting of the London region of the CIM, sharing the platform with Anthony Thomson, chairman of Metro Bank. My theme for the evening was marketing’s readiness to lead change and develop powerful customer experiences. After 8 years as CMO of Hilton International, striving to transform that […]